Hello, everyone! I’m excited to share some fantastic news with you all. In January 2025, we’re launching a new client portal at Maroon Frog Digital Marketing, and I can’t wait for you to experience it. As a website strategist, I’ve seen firsthand how effective communication and streamlined project management can make a huge difference in our work together.
What’s Inside the Client Portal?
The new client portal is designed to be a one-stop-shop for all your website needs. Here’s a sneak peek at some of the key features:
1. Project Management Dashboard
Imagine having a clear view of all your websites and related projects in one place. Our dashboard will allow you to easily track the development details, stages, and tasks for each project. From my experience, having this level of transparency helps us stay aligned and ensures nothing falls through the cracks.
2. File Sharing Capability
Say goodbye to email chains! The portal will provide a centralized location for all your project files, making it simple to share and access important documents without the hassle of endless email threads.
3. Subscription Management
Managing domains, hosting, website care plans, and maintenance subscriptions will be effortless. You’ll be able to see all your services in one place and manage them seamlessly.
4. Billing and Invoicing
Tracking billing information, invoices, and payment history has never been easier. You’ll have all your financial details at your fingertips, which streamlines the payment process and helps avoid any confusion.
5. Troubleshooting Checklist
I know that sometimes websites can encounter issues. That’s why we’ll include a handy troubleshooting checklist to help you solve common problems. It’s all about empowering you to tackle minor issues independently and feel more in control.
6. Retainer Hours
For those of you on retainer agreements, you’ll have easy access to your available hours and how you can use them. This predictability can make a big difference in planning your ongoing support needs.
7. Document Center
No more searching through emails for contracts or proposals. Our document center will house MSAs, proposals, and SOW documents, making it easy to find what you need when you need it.
8. Help Center
The portal will feature a robust help center with articles for how-tos and a knowledge base. Plus, we’ll have a ticket support system for any inquiries that need our attention.
9. Live Chat Feature (Future Enhancement)
I’m thrilled to share that we’re planning to implement a live chat feature in the future. This will allow you to get real-time support for your questions, making communication even easier.
10. Affiliate Program (Future Enhancement)
Lastly, we’re exploring the idea of an affiliate program. This will give you the opportunity to earn rewards by referring new clients to us—a win-win for everyone!
Why This Matters
In my 20 years in web design and marketing, I’ve learned that communication and organization are key to successful projects. The client portal aims to enhance our collaboration and provide you with the tools you need to manage your websites effectively.
I believe that by centralizing all your website-related information, we’ll save you time and reduce stress. It’s all about making your experience smoother and more enjoyable.
Looking Ahead
As we move closer to the launch date, I’m eager to hear your thoughts and feedback. Your input is invaluable, and we want to ensure that this portal meets your needs.
Stay tuned for updates, and feel free to reach out if you have any questions or ideas. I’m looking forward to helping you navigate this new platform and continue our partnership in achieving your digital goals!
Thank you for your trust and support!